Customer Service & Store Policies
Here you will find all our contact information if you have questions or need more information about a product. We monitor emails continuously and often respond within 30 minutes during business hours. This page also includes our store policies, which answer some of your most frequently asked questions.
Our goal at Office Chairs Unlimited has always been to build lifelong customers, not just make a sale.
Contact Information:
Phone: 800-410-7494 (Mon-Fri 9am - 5pm ET)
Fax: 724-846-5048
Email: sales@OfficeChairsUnlimited.com
Office Chairs Unlimited
133 Post Oak Drive
Beaver Falls, PA 15010
Policies
Pricing: Office Chairs Unlimited.com realizes our responsibility to our customers. We want to make everything clear. There are no additional charges, no surprises, and no fine print. The price you see on each item's information page is the price you will pay. The price of each item is listed directly above its description. Shipping is always free on all items. No hidden charges!
Lowest Price Guarantee! Any product labeled "Lowest Price on the Web" or "Absolute Lowest Price" has been researched by our staff to be the lowest price offered across the Internet. If, by chance, you find an item offered elsewhere for less, bring it to our attention before placing your order. More information can be read here.
Sales Tax We are based in Pennsylvania. Orders shipping to this state will have 6% sales tax added. We also charge sales tax in a few other states due to economic nexus laws.
Free Shipping & Delivery Our free shipping is available to your door or dock on all items shipped by UPS or FedEx within the 48 contiguous states. We reserve the right to bill you for address corrections or changes made after an order has shipped. We are not responsible for packages stolen after delivery. All items ship unassembled or partially assembled unless otherwise noted.
Heavy Freight Deliveries Quantity orders (typically 6+ items) and all large/heavy items will require a heavy freight carrier and may require additional travel time. All heavy freight shipments are dock to dock ("tailgate") deliveries. This means you must be available to unload the item(s) from the truck's tailgate. If you are not available at the time of delivery and the carrier has to reschedule/redeliver your order, you may be subject to redelivery charges. If you require any additional services, such as a lift gate or inside delivery, additional charges will apply (list of fees). Carriers reserve the right to bill you for a lift gate if you do not have a dock. Please note that inside delivery only requires the driver to deliver the item(s) through the threshold of a building's ground floor.
Stolen Packages and Porch Piracy We are responsible for your order up until it is safely delivered to the shipping address provided at checkout. Once the carrier marks a package as "Delivered" and provides verifiable proof of delivery (such as photo confirmation, GPS data, or signature), we are no longer liable for the package. We are not responsible for packages stolen from your property after the carrier completes delivery. If your package is marked as delivered but you cannot locate it, we recommend the following actions:
- Check around your property, with neighbors, or with your building's front desk, management office, or receiving area.
- Review any security or doorbell camera footage from the delivery timestamp.
- File a stolen property report with your local police department.
Freight Damage In the unfortunate event of damage, please contact us, and we'll promptly ship replacement parts. Please inspect all items for damage/defects and report any issues within five days of delivery. We cannot replace any items at our expense if you report damage outside this time period or if you discard the shipping boxes.
IMPORTANT! On items delivered by heavy freight, make the driver wait while you review the shipment. You MUST note any visible damage to the cartons or the item itself on the delivery receipt in order for us to replace it.
Return Policy If you wish to return an item, and it is returnable (products noted as Special Order/Custom Order cannot be returned), please email us for an RMA within 30 days (14 days for the ERA brand). Ship it back for a full refund. We will never charge you for any original shipping charges or restocking fees. You simply pay for the return shipping.
Items must be returned within 30 days in the same condition and in the original cartons in which they were sent, so please save the boxes! If your item is defective or damaged during shipping, we will promptly ship you replacement parts. If you would rather return the item, our standard return policy applies.
We reserve the right to bill you for shipping charges and credit card fees on shipments that are refused or returned due to incorrect addresses.
Compare our return policy to our competitors'! Please be sure to read the fine print on our competitors' return policies. Have you ever returned an item, only to be credited minus the original shipping charge and a restocking fee? We absorb those charges for you!
Cancellation Policy We understand that plans can change! If you need to cancel your order, please contact our customer support team immediately. Because we process orders quickly and sell custom products, cancellations are subject to the following guidelines:
- Standard Stock Items: You may cancel your order at any time before it is prepared for shipment. Once an order is fully processed and sitting on the shipping dock, it cannot be canceled.
- Custom Made Items: Production on custom items begins shortly after you place an order. Once a custom item enters production, you cannot cancel or modify the order.
- Cancellation Processing Fee: All approved cancellations are subject to a 3.6% cancellation fee. This fee does not generate a profit for us; it strictly covers the non-refundable processing fees charged by credit card companies to process your original payment and subsequent refund.
If your order has already shipped or cannot be canceled due to its production status, please refer to our Return Policy for information on returning eligible stock items.
Purchase Orders We typically accept purchase orders from government agencies and public academic institutions. Purchase orders are approved on a case by case basis. We are unable to accept purchase orders that are handwritten, those stating "Purchase Requisition", those accompanied by terms and conditions, or those for custom made items. All purchase orders are subject to our Terms and Conditions, and our purchase order policy page must be signed. If you have any questions, please contact us. Purchase orders must be emailed to us. Our terms are NET 30 with no exceptions.
Warranty Information If your item is found to be defective at any time during the warranty period, replacement parts will be shipped to you by the manufacturer. Our products are rated for a standard 40-hour workweek for persons weighing 250 lbs or less unless otherwise noted. Please consult the warranty that ships with your product for complete details. Also, be sure to keep your receipt.
Transaction Security You can feel confident using our online services at OfficeChairsUnlimited.com. Our secure site utilizes SHA-256 Secure Socket Layer (TLS) to encrypt your personal information during transmission over the Internet. We do not store credit card numbers to remain PCI compliant. If you still prefer not to send your credit card information over the Internet, contact us at (800) 410-7494.
Privacy Office Chairs Unlimited.com is committed to maintaining your privacy. All personal information you provide will remain strictly confidential. We will not share your information with third parties except the financial institution processing your credit card or corporate account transaction, to satisfy a purchase or request, with your expressed consent, or if required by law. We will never rent, loan, or sell any information you provide to third parties.
Mail Orders Please click here for our mail order form. Adobe Acrobat is required to view the document. You can get it for free below. All Mail Orders are subject to the same terms as our Purchase Order Terms and Conditions.
Office Star Fabric Sample Requests Please click here to request fabric samples directly from Office Star Products. They will send up to 6 samples. They are typically sent out in 1-3 business days by US Mail.
Additional Delivery Fees
Heavy Freight Carrier Inside Delivery - $185 (price includes a lift gate service) if requested at time of order. $185-$335 if requested at time of delivery (price varies by carrier).
Heavy Freight Carrier Lift Gate Service - $130 if requested at time of order (our free freight is for dock to dock deliveries only). $130-$220 if required or requested at the time of delivery (price varies by carrier).
Heavy Freight Re-Delivery or Pick up Reschedule - $60-$120 per failed attempt
Miscellaneous Legal Fees
Returned Check Fee - $25 per incident
Chargeback Fee - $35 per incident
Collections Fee - 18% of the total to be collected
Legal Litigation Regarding Collections - 27% of the total plus any court costs and suit fees (all legal disputes handled in PA)
Accessibility Statement At Office Chairs Unlimited, we are committed to making our website accessible to everyone, including people with disabilities. We strive to provide an inclusive online experience and ensure our digital content is easy to use for all visitors.
Accessibility Standard
To help us make our website accessible, we use the Web Content Accessibility Guidelines (WCAG). WCAG defines guidelines for designers and developers to improve accessibility for people with disabilities, categorized into three levels: Level A, Level AA, and Level AAA. This website aims to conform to WCAG [2.1 / 2.2] Level AA.
Feedback and Support
We are continually working to improve our website's accessibility. If you encounter any accessibility barriers, experience technical issues, or need assistance accessing specific content, please let us know:
- Email: sales@OfficeChairsUnlimited.com
- Phone: 800-410-7494
- Contact Form: Click here
We aim to respond to accessibility feedback within 1-2 business days and will work with you to provide the information or service you need through an alternate format.
Disclaimer We at Office Chairs Unlimited strive to ensure the accuracy of the information on our website and in our database. We are not responsible for typographical errors, vendor availability, technical information inaccuracies, or product pricing errors. Prices and availability are subject to change at any given time without notice. It is assumed that you have read and understood our policies before placing your order.
Policies last updated 9/22/2026