Free Shipping on Every Item, Every DayGeneral Shipping
At Office Chairs Unlimited, all shipments within the contiguous USA are free, with no exceptions. 90% of our products are shipped directly to you from the manufacturer. Typically, orders placed with us ship out within 2-3 business days. Some customized items will require a bit more time, though (these times are noted on the product page). Tracking numbers will be emailed to you once your order ships. We use both UPS and FedEx, as well as numerous heavy freight carriers for larger items and large shipments.
All items are shipped unassembled or partially assembled unless otherwise noted.
In the case of quantity orders (typically 6+ items) and all large or heavy items, a heavy freight carrier will be used and may require additional travel time. All heavy freight shipments are dock to dock ("tailgate") deliveries. This means that you must be available to unload the item(s) from the tailgate of the truck. If you are not available and the carrier has to reschedule/redeliver your order, you will be subject to a $60-$120 redelivery charge (per occurrence). If you require any additional services, such as a liftgate or inside delivery, additional charges will apply. Please note that inside delivery only requires the driver to deliver the item(s) through the threshold of a building's ground floor.
Shipments to Alaska, Hawaii, Canada, US Territories, and International Locations
Unfortunately, we do not ship to these areas at this time. Shipping heavy items like office chairs often wind up with shipping damage due to carrier mishandling over the long journey. We do not like having unhappy customers, so we have chosen to forego shipping to these destinations at this time.
Damages & Exchanges
Your satisfaction is our top priority. We sell only the finest quality products from reputable manufacturers, so we rarely have delivery issues. If your item is damaged during shipping, contact us within five days, and we'll help you get the replacement parts you need. On items delivered by heavy freight, make the driver wait while you review the shipment and notate any visible damage on the delivery receipt. If your item becomes defective in some way, we'll make sure you're taken care of. All of our products are backed by a manufacturer's warranty. You can either contact us directly or the manufacturer for warranty information. Our exchanges follow the same route as our returns. Basically, we return the item you received, then place a new order for the item you want instead.
We have the very best return policy versus our competitors! If you wish to return an item, and it is a returnable item (products designated as Special Order/Custom Order cannot be returned as well as custom furniture quotes we provide you), contact us for an RMA within 30 days (14 days for the ERA brand).
Simply ship it back to us for a full refund. We will not deduct any original shipping charges or restocking fees (unless it is an ERA brand chair which carries a 15% restocking fee) from your refund.
The Details: All merchandise must be received back to us in the condition and cartons (remember to save the boxes!) in which it was sent. Please contact us within 30 days of delivery for a return authorization number (14 days for the ERA chair brand). In the event your chair is defective or damaged in shipping, we will promptly ship replacement parts. We reserve the right to bill you for shipping charges on refused shipments that are not damaged or shipments returned due to wrong addresses or phone numbers. All items must be returned within 30 days of the return authorization issue date.