Privacy policy

Last updated: September 9, 2026

About This Policy

This Privacy Policy describes how Office Chairs Unlimited (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit www.officechairsunlimited.com, use our services, make a purchase, or communicate with us about our website. Together, these activities are referred to as the “Services.”

“You” and “your” refer to anyone using the Services, including customers, website visitors, and other individuals whose information we collect under this policy.

Please read this policy carefully. By using or accessing the Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree, please do not use or access the Services.

Changes to This Policy

We may update this policy to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the revised policy on our website, update the date above, and take any additional steps required by applicable law.

Information We Collect

We collect, and have collected over the past 12 months, personal information from several sources. The information we collect depends on how you interact with us.

“Personal information” means information that identifies, relates to, describes, or can be associated with you.

Information You Provide Directly

• Contact details: Your name, mailing address, phone number, and email address.
• Order information: Your name, billing and shipping addresses, payment confirmation, email address, and phone number.
• Account information: Your username, password, security questions, and other account security information.
• Customer support information: Information you choose to include when contacting us.

Some features require you to provide certain information. You may choose not to provide it, but this may prevent you from accessing or using those features.

Information Collected Automatically

We may automatically collect information about your interactions with the Services (“Usage Data”) through cookies, pixels, and similar technologies.

Usage Data may include device and browser information, network connection details, your IP address, and information about how you access and interact with our website and your account.

Information from Third Parties

We may obtain information from third parties, including vendors and service providers that collect information on our behalf:

• Website and service providers: Companies that support our website and Services, including Shopify.
• Payment processors: Providers that collect payment information, such as bank account or card details and billing addresses, to process payments and fulfill our contract with you.
• Tracking technology providers: We and third parties we work with may collect information through pixels, web beacons, software developer kits, third-party libraries, and cookies when you visit our website, open or click our emails, or interact with our Services or advertisements.

Information obtained from third parties is treated according to this policy. Please also review the “Third-Party Websites and Links” section below.

How We Use Your Information

Providing Products and Services

We use personal information to perform our contract with you, including processing payments, fulfilling orders, arranging shipping, handling returns and exchanges, managing your account, and sending account and transaction notifications.

We may also enable Shopify to match your account with other Shopify services you choose to use. In those cases, Shopify processes your information under its Privacy Policy and Consumer Privacy Policy.

Marketing and Advertising

We may use personal information to send promotional communications by email, text message, or postal mail and to display advertisements for products or services. We may also use it to tailor our Services and advertising on our website and other websites.

Security and Fraud Prevention

We use personal information to detect, investigate, and address potentially fraudulent, illegal, or malicious activity.

If you create an account, you are responsible for keeping your login credentials secure. Do not share your username, password, or other access details. Contact us immediately if you believe your account has been compromised.

Communication and Service Improvement

We use personal information to provide customer support, respond to you, improve our Services, and maintain our business relationship. These activities support our legitimate interests in providing effective customer service.

We may also use information to comply with legal obligations, enforce applicable terms and policies, and protect the Services and the rights of our business, users, and others.

Cookies and Tracking Technologies

We use cookies and similar technologies (“Cookies”) to operate and improve our website, remember your actions and preferences, run analytics, and understand how visitors use our Services. These activities support our legitimate interests in administering and improving the Services.

For information about Cookies used to power our store through Shopify, visit Shopify’s Cookie Policy.

We may allow third parties and service providers to use Cookies on our website to tailor services, products, and advertising on our website and other websites.

Most browsers accept Cookies automatically. You can use your browser settings to remove or reject them. Blocking or removing Cookies may affect website functionality or make some features unavailable. It may not completely prevent information sharing with third parties, including advertising partners.

Global Privacy Control

Our website recognizes the Global Privacy Control (GPC) signal as a request to opt out of sharing or targeted advertising for the associated browser or device. If we can associate that browser or device with a Shopify account, we will apply the request to the account as well.

Learn more at globalprivacycontrol.org. Other than GPC, we do not recognize other “Do Not Track” signals sent by browsers or devices.

How We Share Personal Information

We may disclose personal information to third parties to fulfill contracts, support legitimate business purposes, or for other reasons described in this policy, including:

• Service providers: Vendors that provide IT management, payment processing, analytics, customer support, cloud storage, fulfillment, and shipping.
• Business and marketing partners: Partners that help provide services and advertise to you. These partners use information under their own privacy notices.
• At your direction or with your consent: For example, when arranging delivery or when you choose to use social media widgets or login integrations.
• Affiliates: Within our corporate group, in our legitimate interests in operating our business.
• Business transactions and legal purposes: In connection with a merger or bankruptcy; to comply with legal obligations, subpoenas, or search warrants; to enforce applicable terms; or to protect the Services and the rights of our business, users, and others.

Categories Disclosed During the Past 12 Months

During the past 12 months, we have disclosed the following categories of personal information, including sensitive personal information where applicable, for the purposes described above.

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

“Sale” and “Sharing” for Advertising

During the preceding 12 months, we have “sold” and “shared” personal information, as those terms are defined by applicable law, for advertising and marketing purposes as follows:

Depending on where you live, you may have the right to opt out of the sale or sharing of your personal information and its use for targeted advertising. To submit a request, Do Not Sell or Share My Personal Information, or call us at 800-410-7494.

You do not need to create an account or verify your identity to submit an opt-out request. We may request limited information needed to identify and apply your request. You may also use the Global Privacy Control signal, as described above.

Third-Party Websites and Links

Our website may link to websites or platforms operated by third parties. Review their privacy, security, and other policies before providing information or using their services.

We do not guarantee or take responsibility for the privacy or security of third-party websites, or the accuracy, completeness, or reliability of their information.

Information shared in public or semi-public spaces, including third-party social networking platforms, may be visible to other users and may be used by us or third parties without limitation. Unless otherwise disclosed, linking to a third-party platform does not imply endorsement of its content, owners, or operators.

Children’s Information

Our Services are not intended for children, and we do not knowingly collect personal information from children. If you are a parent or guardian of a child who has provided personal information to us, contact us to request deletion.

As of this policy’s effective date, we do not have actual knowledge that we “sell” or “share,” as defined by applicable law, personal information belonging to individuals under 16.

Security and Information Retention

No security system is perfect or impenetrable, and we cannot guarantee complete security. Information you send may also be vulnerable while in transit. Please avoid using insecure channels to send sensitive or confidential information.

How long we retain personal information depends on factors such as maintaining your account, providing the Services, complying with legal obligations, resolving disputes, and enforcing applicable contracts and policies.

Your Privacy Rights and Choices

Depending on where you live, you may have some or all of the following rights. These rights are not absolute, may apply only in certain circumstances, and may be subject to exceptions permitted by law.

• Access or know: Request access to personal information we hold about you and details about how we use and share it.
• Delete: Request deletion of your personal information.
• Correct: Request correction of inaccurate personal information.
• Data portability: Request a copy of your personal information and, in certain circumstances, its transfer to a third party.
• Restrict processing: Ask us to stop or limit processing your information.
• Withdraw consent: Withdraw consent where we rely on it to process your information.
• Appeal: Appeal a decision declining your request by replying directly to our denial.
• Manage promotional emails: Unsubscribe using the link in our promotional emails. We may still send non-promotional messages about your account, purchases, or orders.

Submitting a Privacy Request

You may exercise your rights where indicated on our website or by contacting us using the details below. We will not discriminate against you for exercising your rights.

Before providing a substantive response, we may need information such as your email address or account details to verify your identity.

Where applicable law permits, you may designate an authorized agent to submit a request for you. We will require proof of the agent’s authorization and may also ask you to verify your identity directly with us. We will respond within the time required by applicable law.

Privacy Complaints

If you have concerns about how we process your information, please contact us. If you are not satisfied with our response, you may have the right, depending on where you live, to appeal by contacting us or to lodge a complaint with your local data protection authority.

International Users

We may transfer, store, and process your personal information outside your country of residence. Staff, service providers, and partners in those countries may also process it.

For transfers out of Europe, we will rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or equivalent contracts issued by the relevant UK authority, as appropriate, unless the destination country has been determined to provide an adequate level of protection.

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