Welcome to our customer service page. Here you will find all of our contact information in case you have any questions or need additional information on a product. We constantly monitor emails and often respond within 30 minutes during normal business hours. Also contained on this page are our store policies that we hope will answer some of your most common questions.
Our goal at Office Chairs Unlimited has always been to make a lifelong customer, not just a sale.
Office Chairs Unlimited
133 Post Oak Drive
Beaver Falls, PA 15010
Pricing Office Chairs Unlimited.com realizes our responsibility to our customers. We want to make everything clear. No additional charges, no surprises, no fine print. The price you see on each item information page is the price you will pay. Each item's price is listed directly under the item description. Shipping is always free on all items. No hidden charges!
Lowest Price Guarantee! Any product that is labeled "Lowest Price on the Web" or "Absolute Lowest Price" has been researched by our staff to be the lowest offered price across the Internet. If by chance you do find an item offered for less elsewhere, simply bring it to our attention before placing your order.
Sales Tax We only charge sales tax to shipping within the state of Pennsylvania. All other states are tax free.
Free Shipping & Delivery Our free shipping is available to your door or dock on all items within the 48 contiguous states. Please note that we reserve the right to bill you for address corrections or address changes once an order ships. All items are shipped unassembled or partially assembled unless otherwise noted.
In the case of quantity orders (typically 6+ items) and some larger/heavier items (this will be noted on the item page if it applies), a heavy freight carrier will be used and may require additional travel time. All heavy freight shipments are "Tail Gate" deliveries. This means that you must be available to unload the item(s) from the tailgate of the truck. If you are not available at the time of delivery and the carrier has to reschedule/redeliver your order, you will be subject to a $60 redelivery charge (per occurrence). "Inside Delivery" is an optional service available for a fee on all heavy freight shipments. Please note that this service only requires the driver to deliver the item(s) through the threshold of a buildings ground floor.
Freight Damage In the unfortunate event of damage, please contact us and we'll have replacement parts shipped out promptly. Please inspect all items for damage/defects and report these issues to us within 10 days of delivery.
Return Policy(We have the very best return policy versus our competitors!) If for any reason you wish to return your order, and it is a returnable item (products designated as Special Order/Custom Order cannot be returned), in many instances we can schedule a pick-up of your item so that you do not have to haul it to your local UPS store. Once the item/items have been returned to the warehouse, we will refund your purchase price minus the return freight cost. We will never charge you for any original shipping charges and there will never be any restocking fees added for your return whatsoever. All merchandise must be received back to us in the condition, and cartons (remember to save the boxes!) in which it was sent. Please contact us at support@OfficeChairsUnlimited.com within 30 days of delivery for a return authorization number (15 days for the ERA chair brand). In the event your chair is defective or damaged in shipping we will promptly ship replacement parts. We reserve the right to bill you for shipping charges on refused shipments that are not damaged, or shipments returned due to bad addresses or phone numbers. All items must be returned within 30 days of the return authorization issue date.
Compare our return policy to our competitors! Please be sure to read the fine print on the return policy of our competitors. Do you really want to pay return shipping charges, original shipping charges and maybe even a restocking fee just because you didn't like your chair?
Purchase Orders We accept Purchase Orders from all government agencies and academic institutions or any other company on a case by case basis. All Purchase Orders are subject to our Terms and Conditions. If you have any questions, please contact us. Purchase Orders can be faxed to (724) 846-5048. Terms are NET 30, no exceptions.
Warranty Information If your item is found to be defective at any time during the course of your warranty, replacement parts will be shipped to you by the respective manufacturer. Our products are rated for a standard 40-hour work week by persons weighing 250 lbs or less unless otherwise noted. Each product page has the available warranty listed for that product. Please consult the warranty that ships with your product for complete details. Make sure you keep your receipt as well.
Transaction Security You can feel comfortable using our online services at Office Chairs Unlimited.com. Our secure site uses 128-bit Secure Socket Layer (SSL) to encrypt your personal information while it is transmitted over the Internet. Our site is also 100% guaranteed "Hacker Safe" and cannot be intercepted by any third party. Credit card numbers are erased from our system after 30 days to ensure protection. If you still prefer not to send your credit card information over the Internet, contact us at (800) 410-7494.
Privacy Office Chairs Unlimited.com is 100% committed to maintaining your privacy. All personal information you provide to us will remain strictly confidential. We will not furnish your personal information to a third party except to the financial institution that processes your credit card or corporate account transaction, for purposes of satisfying a purchase or request from you, for purposes for which you have given your expressed consent, or if required by law. We will never rent, loan, or sell any information you have provided to us to any third party.
Mail Orders Please click here for our mail order form. Adobe Acrobat is required to view the document. You can get it for free below. All Mail In Orders are subject to the same terms as our Purchase Order Terms and Conditions.
Miscellaneous Fees Returned Check Fee - $25 per incident Chargeback Fee - $35 per incident Collections Fee - 18% of the total to be collected Legal Litigation Regarding Collections - 27% of the total plus any court costs and suit fees (all legal disputes handled in PA) Heavy Freight Carrier Inside Delivery - $70 if requested at time of delivery Heavy Freight Carrier Lift Gate Service - $72 if requested at time of delivery Heavy Freight Re-Delivery or Pick up Reschedule - $60 per failed attempt
Disclaimer We at Office Chairs Unlimited work to the best of our ability to ensure the accuracy of the information on our website and in our database. We are not responsible for typographical errors, vendor availability, technical information inaccuracies or product pricing errors. Prices and availability are subject to change at any given time without notice. It is assumed that you have read and understood our policies before placing your order.