Shipping & Returns
Shipping & Returns
Free Shipping on Every Item, Every Day
At Office Chairs Unlimited, all shipments within the contiguous USA are free, no exceptions. Typically, orders placed with us will leave the warehouse within two business days. Some items are custom made and will require a bit more time. Tracking numbers will be sent you via email as soon as that information becomes available to us. We use both UPS and FedEx, as well as numerous heavy freight carriers for larger items and large shipments.
All items are shipped unassembled or partially assembled unless otherwise noted.
In the case of quantity orders (typically 6+ items) and some larger/heavier items (this will be noted on the item page if it applies), a heavy freight carrier will be used and may require additional travel time. All heavy freight shipments are "Tail Gate" deliveries. This means that you must be available to unload the item(s) from the tail gate of the truck. If you are not available at the time of delivery and the carrier has to reschedule/redeliver your order, you will be subject to a $60 redelivery charge (per occurrence). "Inside Delivery" is an optional service available for a fee on all heavy freight shipments. Please note that this service only requires the driver to deliver the item(s) through the threshold of a buildings ground floor.
Shipments to Alaska, Hawaii, Canada, US Territories and International Locations
Unfortunately, we do not ship to these areas at this time. Shipping heavy items like office chairs often wind up with shipping damage due to carrier mishandling over the long journey. We do not like having unhappy customers so we have chosen to forego shipping to these destinations at this time.
Damages & Exchanges
Your satisfaction is our top priority. We sell only the finest quality products from reputable manufacturers, so we rarely have problems with any of our products, however, if your item is received damaged or defective in some way, we'll make sure you're taken care of. All of our products are backed by a manufacturer's warranty. If your product was damaged during shipping, contact us and we'll help you get the replacement parts you need. If your item develops a defect during use of the product, you can either contact us directly or the manufacturer for warranty information. Our exchanges follow the same route as our returns. Basically, we return the item you received, then place a new order for the item you want instead.
We have the very best return policy versus our competitors! If for any reason you wish to return your order, and it is a returnable item (products designated as Special Order/Custom Order cannot be returned), in many instances we can schedule a pick-up of your item so that you do not have to haul it to your local UPS store. Once the item/items have been returned to the warehouse, we will refund your purchase price minus the return freight cost.
We will never charge you for any original shipping charges and there will never be any restocking fees added for your return whatsoever.
All merchandise must be received back to us in the condition and cartons (remember to save the boxes!) in which it was sent. Please contact us at support@OfficeChairsUnlimited.com within 30 days of delivery for a return authorization number (15 days for the ERA chair brand). In the event your chair is defective or damaged in shipping we will promptly ship replacement parts. We reserve the right to bill you for shipping charges on refused shipments that are not damaged or shipments returned due to bad addresses or phone numbers. All items must be returned within 30 days of the return authorization issue date.