For Use Type: Residential Use Only
Primary Style: Modern
Greenguard Certified: No
Ships in: 2-3 business days
Assembled Dimensions: 20W x 18D x 23H
OSP DESIGNS LIMITED Warranty
OSP Designs Warrants, to the original purchaser its products to be free from defects in material and workmanship for a period of 90 days. Defects and damage from misuse, abuse, negligence, alteration, accident, vandalism, rusting, acts of nature or any other event beyond the control of OSP Designs is not covered. The warranty does not cover cosmetic damage that may result from normal use. Liability for incidental or consequential damages is excluded. The user assumes all risk of injury resulting from use of this product. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
osp designs SEATING LIMITED Warranty
OSP Designs chairs are warranted from the date of purchase against failure due to material and workmanship as follows:
- 5 Years on all non-moving metal parts.
- 2 Years on component parts including Control mechanisms, pneumatic cylinders, wood, plastic parts, base and casters.
- 1 Year on upholstery fabric and foam against wear and deterioration.
- We cannot warrant leather against routine scratching and scuffing, as all leather is subject to minor blemishes in normal use.
- Supply compatible components of current manufacture.
- Repair the customer’s component. The customer must prepay freight on any components returned to the factory. Return freight on components still in warranty will be paid by OSP Designs.
Our quality standards are among the highest in the industry. Sometimes, no matter how hard we try, there are times when parts are damaged or missing. Our Parts Department will do everything possible to promptly remedy the problem. Contact us via e-mail firstname.lastname@example.org, by Fax 1-909-930-5629, or toll free parts number 1-800-950-7262, Monday through Friday 8:00 a.m. - 5:00 p.m. Pacific Time.
We have the very best return policy versus our competitors!
If you wish to return an item, and it is a returnable item (products designated as Special Order/Custom Order cannot be returned), contact us for an RMA within 30 days (14 days for the ERA brand).
Simply ship it back to us for a full refund. We will not deduct any original shipping charges or restocking fees (unless it is an ERA brand chair which carries a 15% restocking fee) from your refund.
All merchandise must be received back to us in the condition, and cartons (remember to save the boxes!) in which it was sent. In the event your item is defective or damaged in shipping we will promptly ship replacement parts.
We reserve the right to bill you for shipping charges on refused shipments that are not damaged, or shipments returned due to bad addresses or phone numbers. All items must be returned within 30 days of the return authorization issue date.
Our free shipping is available to your door or dock on all items shipped by UPS or FedEx within the 48 contiguous states. Please note that we reserve the right to bill you for any address corrections or address changes once an order ships. All items are shipped unassembled or partially assembled unless otherwise noted.
Heavy Freight Deliveries
Quantity orders (typically 6+ items) and all large/heavy items will require a heavy freight carrier and may require additional travel time. All heavy freight shipments are dock to dock ("tailgate") deliveries. This means that you must be available to unload the item(s) from the tailgate of the truck. If you are not available at the time of delivery and the carrier has to reschedule/redeliver your order, you may be subject to redelivery charges.
Additional Delivery Fees
Heavy Freight Carrier Inside Delivery - $185 if requested at time of order (price includes a lift gate service). You may incur a higher cost if requested at time of delivery.Heavy Freight Carrier Liftgate Service - $130 if requested at time of order (our free freight is for dock to dock deliveries only). You may incur a higher cost if requested at time of delivery.
Heavy Freight Re-Delivery or Pick up Reschedule - $60-$120 per failed attempt