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Heavy Freight Shipment Information



Preparing for Your Freight Delivery

Large or heavy orders require different delivery arrangements than a standard UPS or FedEx package. Please review the information below so you know what to expect and can arrange any assistance or additional services you need.



Why Is My Order Shipping by Freight?

Some products are too large or heavy to ship through a small-parcel carrier such as UPS or FedEx. These items ship through a common freight carrier instead. Products requiring heavy freight delivery are identified on their product pages.



What Is Tailgate Delivery?

With tailgate delivery, the driver brings your items to the back of the truck. You are responsible for unloading them from that point.

You must be available to receive the shipment and have enough help to unload it safely. Some items are heavy, so arrange assistance in advance if needed.

Free freight delivery is dock-to-dock only. If you need your shipment lowered from the truck to the ground, liftgate service is available for an additional $135.00.

If you do not have a loading dock, the carrier may determine that liftgate service is necessary to complete delivery without damage. Any liftgate fee charged to us will be billed to you.



What Does Inside Delivery Include?

Inside delivery means the driver moves your shipment through the threshold of your building. For a residential delivery, this generally means inside your garage or front door, provided the pallet fits and there are no steps.

  • Drivers are not authorized to use stairs or elevators.
  • Inside delivery does not include placement in a room of your choice.
  • The additional charge is typically $185.00, but may vary depending on the shipment’s weight or the type of merchandise.


What Kind of Truck Will Deliver My Order?

Freight orders typically arrive on a 53-foot tractor trailer through an LTL (less-than-truckload) carrier.

Please make sure a truck of this size can access your delivery location.



When Will My Order Arrive?

We will provide an estimated delivery day. Freight transit times vary, and most items arrive within seven days. Unlike standard parcel shipments, tracking numbers and firm delivery dates are not always available.



Do I Need to Be Present?

Yes. Whether you select tailgate or inside delivery, you must be available to receive and sign for the shipment.

If you are unavailable when the carrier attempts delivery, you may incur a $60–$120 redelivery charge.



Will the Carrier Call Before Delivery?

Carriers are not required to call before arriving. Many attempt to contact residential recipients to avoid an unsuccessful delivery, but advance notice is not guaranteed.

Please do not assume you will receive a phone call before delivery.



What Should I Do If My Shipment Arrives Damaged?

Do not refuse delivery because of damage. Instead, take the following steps:

  1. Note all visible damage on the delivery receipt when signing with the carrier.
  2. Keep all original packaging.
  3. Contact us right away so we can help.

We review freight damage claims individually to determine the fastest replacement solution for your situation.



Need Help Preparing for Delivery?

Contact us if you have questions about freight delivery, unloading requirements, or additional delivery services.

Phone: 800-410-7494
Email: sales@OfficeChairsUnlimited.com
Hours: Monday–Friday, 9 a.m.–5 p.m. Eastern

Policy last revised: October 16, 2026